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About Pwam

About Pwam

Abbey Wood, Bexley, Greenwich, London, IT, Computers, Tablets, SmartPhones, Laptops, Servers

  • A certified I.T. Technician skillful in Computers, Networks, Installation, Maintenance, Security, Support, Repairs and Upgrades.
  • A creative designer of Websites, Logos and Video graphics.
  • An organized professional managing Corporate Identities including brand awareness and all business Stationery.
  • An expert in Social Network Advertising, Inbound Marketing and Search Engine Optimization.
  • A City & Guild Qualified Electrician.
  • I provide excellent customized support to clients across London. They experience the latest cutting-edge technologies that I use to repair and maintain computer equipment in London; specifically in Abbey Wood, Bexley and Greenwich. I also respond to my client’s needs internationally, including remote repairs and maintenance without having any physical access to their equipment. So say “Goodbye” to the days of leaving your computer and sensitive data with a different person every time you need a little help, and say “Hello” to your very own Personal Technician!

    My Prices are some of the best around and if you can find the same level of service cheaper elsewhere, I will match it! Contact me now for a no obligation quotation.

    Click Here to see Pwam’s Corporate Identity:

    I have been in the I.T. scene since switching careers from being a City & Guilds Electrician in 2003. It was a natural change for me to dive into the wonderful world of Computer Networks because just like the Electrical trade, it was all about wires…cables…and more wires! I am a skill-full Craftsman qualified as an Apprentice at Kenya Power And Lighting Company, a national company providing electricity to the entire country of Kenya. That was the beginning of my networking journey, and it fills me with great satisfaction to still be able to say “I’m loving it!” I also maintain a personal blog at www.THEPCTOOLcom where I serve 1,000 unique visits per day with Facebook Scam Warnings and Alerts, DIY guides, as well as interesting Technology developments. “…Oh, and I also run my own mini-Country at home!”

    MY SKILL SET:

    Business Skills
  • Customer Services
  • Meeting customers and Resolving issues to their satisfaction including Repairs, Returns and Refunds while exceeding expectations.
  • Customer Support
  • Providing telephone and on-site Technical Assistance.
  • Sales Support
  • Processing online, telephone and shop floor sales transactions.
  • Trade Support
  • Managing business accounts, finding suitable suppliers and negotiating favorable terms and conditions.
    Industry Specific Skills
  • Computer Boards, Cards & Connector Products
  • Design, Upgrade and Repair of Personal Computers, Servers, Motherboards, Processors, Network Cards, Graphic cards, Memory Modules, Hard drives, KVM swiches and other peripherals. Working knowledge of BIOS, Updating Device Drivers and Firmware.
    Product Skills
  • Cabling
  • Installing electrical and electronic cables such as Fast Ethernet CAT 5 Twisted Pair (UTP, STP), Coaxial (10Base-2), Fibre Optic (1000Base-T), Armour, PVC Sheathed Twin & Earth, etc.
  • Cisco Switches
  • Installing, configuring, securing and troubleshooting using Cisco’s Internetwork Operating System (IOS).
  • Firewalls & Network Security
  • Software & Hardware Firewalls including Norton Symantec, McAfee, Kaspersky, Zone Alarm and Comodo. Configuration of Anti-virus and Anti-spyware including Avira, Spybot and Spyware Terminator. Securing Wireless Networks using WPA, WPA2-PSK, WEP, etc.
  • Internet
  • Installing Internet Explorer, Firefox, Opera, Safari and Chrome. Creating Websites with Dreamweaver, using research tools, Messaging Services and Collaborating using Azure, Zoho and Google Apps. Setting up Microsoft and Mozilla E-mail clients, installing browser security add-ons, etc.
  • Microsoft Office Suite
  • Competent in Microsoft Excel, Word, Outlook, Access, PowerPoint, Publisher, OneNote and Notepad.
  • Microsoft Operating Systems
  • Managing User and Computer Configurations to set up Policies using Microsoft Management Console (MMC) and the Local Group Policy Editor snap-in. Installation and Configuration of Windows 7, Windows Vista, Windows XP, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacentre, Windows 2000 Terminal Services, Windows Server 2003 Standard, Windows Server 2003 Datacentre, Windows Server 2003 Enterprise, Windows Server 2003 Web Edition, Windows ME, Windows NT, Windows 98, Windows 95 and MS DOS.
  • Network Design
  • DHCP, DNS, FTP, TCP/IP, UDP, RIP, SSH, FDDI and NetBIOS Networking Protocols. Configuring LAN, WAN, VPN, Hubs, Routers, Switches, Modems, Internet Gateway, etc.
  • OSI
  • Methodical troubleshooting of Physical, Data Link, Network, Transmission, Session, Presentation and Application Layers.
  • Other Networking/Comms skills
  • Competency in Wireless LAN, Wireless WAN, WiMAX, 802.11a, 802.11b, 802.11g and 802.11n and using Batch Files.
  • Sniffer
  • Using Wire Shark, Tcpdump, Net Stumbler, etc.
  • Storage Hardware
  • IDE (EIDE, ATA, PATA,), SATA, SCSI, iSCSI and SAS.
  • UNIX
  • Red Hat, Fedora, openSUSE, Mandriva, Ubuntu, Kubuntu, etc.
    Languages
  • English (Written – Native, Spoken – Native)
  • Swahili (Kiswahili) (Written – Native, Spoken – Native)